Welcome to the world of frontline leadership! It s very different than what you were doing before. For that reason, the skills and attributes that you must bring to the job are very different, too. In this third volume of the Call Center Handbook Series, author Cliff Hurst equips new supervisors, team leaders and senior call center agents for the challenges of a leadership role by explaining: Why leadership is so critical in call centers Theories...
It's as good a read as it is a source of inspiration. About the Book There is nothing more warming than sitting down to a good, hot, delicious bowl of soup in the winter. Including the purile argument that Arabs and pro-Arabs cannot possibly be anti-Semites because Arabs are themselves Semites. The characters were relatable even in a story of extremes.
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